Ascott Cookie Policy

Use of Cookies and other Identifier

1.1. The use of cookies by The Ascott Limited (Data Controller), a company incorporated in Singapore with Registration Number 197900881N, of registered address at 168 Robinson Road, Capital Tower, #30-01, Singapore 068912, and their related corporations (as the term is defined in Singapore’s Companies Act, Chapter 50) (collectively, "Ascott", "us", "we" or "our"), on Ascott’s brand websites (discoverasr.com, discoverasr.com.cn, lyfbyascott.com, lyfbyascott.com.cn) is governed by our Cookie Policy set out herein. Please take a moment to read and understand this Cookie Policy. This Cookie Policy may be updated from time to time and we will provide notice on our website of such updates. It is your responsibility to check back regularly for updates to the same. For Tauzia Hotel Management Indonesia and Quest Apartment Hotels, subsidiaries of The Ascott Limited, the Personal Data of individuals such as guests and vendors are collected by the Tauzia brand operator and Quest brand operator respectively and are not shared with The Ascott Group and members of CapitaLand Group. In relation to personal data protection at Quest Apartment Hotels, please refer to its Privacy Policy at https://www.questapartments.com.au/privacy. For its properties in the UK, please refer to the UK Quest Privacy policy at https://www.questapartments.co.uk/privacy. In relation to TAUZIA Hotel Management Indonesia, please refer to its Privacy Policy at https://www.tauziahotels.com/en-us/Privacy-Policy.

What are Cookies and other Identifiers?

1.2. Cookies and other Identifiers consist of portions of code installed in the browser that assist our websites to provide the services described. Cookies are stored in your browser’s file directory. In your subsequent visit to our website(s), your browser will read the cookies and relay the information back to the website(s) or element that originally set the cookies. Functions that are usually performed by a cookie can be also achieved by other identifiers. Other Identifiers include, but are not limited to, browser local storage data, local shared objects (flash cookie) and web browser fingerprints, which could be used for purposes such as storing the user preference or tracking users' Internet activity. Other tools such as scripts, tracking pixels and plugins could also be used to get a better understanding of users on our website(s). For visitors browsing our website(s), we share with you if we are using cookies and other Identifiers and give you the choice to decide on the collection of information by such technology.

Purpose of Cookies

We make use of Essential and Non-Essential Cookies

1.3. For our Purposes, Ascott’s brand websites have made use of a Cookie Consent Management (CCM) platform to help our online user know which cookies are used on our websites, how and why they are used. There are two types of cookies, Essential Cookies and Non-Essential Cookies.  We explain herein what exactly these Essential Cookies and Non-Essential Cookies are. 

1.4. When you first access any of our websites, “Necessary Cookies” will be placed on your device. Our “Necessary Cookies” are the Essential Cookies. These cookies are necessary and in Ascott legitimate interest (legal basis) to enable the basic features of Ascott’s brand site to function, such as remembering and displaying site content in your preferred language. You may disable these by changing your browser settings, but this may affect how our site functions. Please see Paragraph 1.16 for information on “How to change browser settings”.  Without these cookies, some services which you have asked for cannot be provided as detailed in Table – Consolidated List of Cookies.

1.5. For Non-Essential Cookies, the CCM have classified them into two categories, namely Functional Cookies and Advertising Cookies. These cookies will not be deployed on your device unless you have consented to the use of these cookies. Each Non-Essential Cookie category comes with a consent button [No/Yes] and a default setting to “No” button. We use them for the purposes described below (see paragraph 1.8). 

Notification to You 

1.6. If you wish to improve your website experience, you will need to read paragraph 1.8 carefully and make your own assessment and determination of your choice of Functional and Advertising Cookies.

Freely Given Consent

1.7. We respect your privacy. A consent, on your part, in this case will require you to provide a freely given action to click the “Yes” button for your preferred choice of Functional and Advertising Cookies.

Why and What You Need To Know

1.8. The information below explains the Functional and Advertising Cookies we use on our websites and why we use them:

a) Functional Cookies

These cookies allow us to understand your use and enhance the functionality of our websites to improve your browsing experience. For example, we may track and measure number of visits, length of time spent and pages clicked on our site to improve our site's performance. We may also share information about your use of our websites with our analytics partners as listed here=, who may combine it with other information that you have provided to them or that they’ve collected from your use of their services.

b) Advertising Cookies

These cookies collect information about your browsing habits to enable us to show you advertisement (“ads”) that are relevant to you. We may share this information with our advertising partners as listed here, so that you may be shown only relevant ads when browsing other sites. These cookies are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of our advertisements. 

Freedom to Exercise Your Data Right

1.9. You can manage your cookie preferences and withdraw your consent anytime anywhere by changing the settings on the CCM dialogue box which is accessible by clicking on “Cookie Preferences” on the website footer, or by updating the settings on your browser accordingly. Please refer to the CCM dialogue box as described here in this paragraph for more information on how to configure or disable cookies in each browser. However, you may not be able to enter or use certain part(s) of our websites, and some of the functions and services may not be able to work without cookies. This may also impact your user experience while at our websites. 

Under the CCM dialogue box, you have the freedom to exercise your data right to choose any of the following options: 

“Accept cookies” will mean accepting all Essential and Non-Essential Cookies;

“Decline cookies” will mean to reject all Non-Essential Cookies; or

“Change settings” will allow you to select your preference. We have provided a listing of all cookies according to the bucketing, allowing user to set level of acceptance for Non-Essential Cookies. The default position is “No” for all options.

Cookies Provenance

1.10. Information stored in cookies on our websites is used exclusively by Ascott, except for information stored in third party cookies. Please refer to the Consolidated List of Cookies here.

a) First-party cookies 

As the name implies, first-party cookies are placed on your device directly by the Ascott website you are visiting.

b) Third party cookies

Third party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third party cookie. 

We may allow certain social media, advertising and analytics partners to place third party cookies on our websites. These partners use these cookies to (i) help us analyse how our websites are being used; (ii) collect information about your activities on our websites; and (iii) market and advertise our services to you on our websites and third party websites.

For example, we use Google Analytics, a service provided by Google Inc, on our websites. We use Google Analytics cookies to collect information about how visitors use our websites and the number of times a visitor has visited our websites. We use the information to improve our websites and enhance the experience of our online visitors.

Please also note that we may also work with third parties such as Google, and other advertising networks and services to place cookies on our websites to deliver ads that may be of interest to you. These cookies are also used to limit the number of times you see our ad and measure the effectiveness of our advertising campaign. These cookies will only collect data if you consent to the use of advertising cookies.

c) Third party social media cookies 

We use the cookies of third party social networking platforms and websites to enable you to interact with these platforms and websites to share information about our websites through them (e.g. through "Like" or "Share" buttons or through comment boxes, etc.). If you are not logged into your account with such third party social networking platforms and websites, then the third party may not know your identity. If you are logged into your account with the third party, then the third party may be able to link information or actions about your interactions with our websites to your account with them. These cookies will only collect data if you consent to the use of advertising cookies.  

Withdrawal of Consent (“Opt out”) from third party cookies

1.11. To the extent that such advertising technology is used by our websites, you can choose to opt out of the targeted advertising cookies. However, you may still receive advertising content from third party advertisers. To opt out of third party’s targeting and advertising cookies, you will need to approach the third party website hosts or visit:

a) Network Advertising Initiative’s website at http://optout.networkadvertising.org/?c=1 

b) Digital Advertising Alliance’s website at https://youradchoices.com/control/

c) Your Online Choice’s website at http://www.youronlinechoices.com/

d) To opt out of Google Analytics for display advertising or customise Google display network ads, you can visit the Google Ads settings page. You should review the Google Analytics security and privacy principles available at https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008. You can, at any time, opt out from the use of Google Analytics by either changing the settings on your browser accordingly or by clicking on the following link: https://tools.google.com/dlpage/gaoptout?hl=en

Please note that we do not control any of the above opt-out links and are not responsible for the availability or accuracy of these mechanisms.

1.12. We do not have any control over the settings of these third party cookies. The social networking platforms (e.g. Facebook) will have access to and use the information in these cookies for their own purposes. We invite you to consult their respective privacy and cookie policies, and get in touch with the hosts of social networking platforms. 

Storage Duration of Cookies

1.13. The cookies we use have two type of storage duration: 

a) the session cookies only store information for the duration of your browser session and the information will be deleted after the session is completed or the web browser is closed.

b) the persistent cookies keep storing information on your browser after your session is completed. All persistent cookies have an expiration date programmed into their code, but their duration can vary. Please refer to the list of expiration dates for the various cookies here.  For Ascott’s brand websites, a first-party cookie is stored up to a maximum period of 12 months. As third party cookies are subject to third party policies, please contact these third parties or consult their respective privacy and cookie policies to adapt settings according to your preferences. Please note that all persistent cookies will remain on your hard drive until you erase them; or your browser does, if you decide to remove them.

Additional cookies

1.14. In addition to the cookies described above, we may also use other cookies on our websites in future. These additional cookies will generally be used for the purposes described above. In this case your consent will not need to be renewed but this Cookie Policy will be updated accordingly and we will inform you of this update on our websites. 

If the additional cookies are used for other purposes, or to collect other types of data, or provide new functionality, this Cookie Policy will be updated accordingly and your consent will be required before we deploy these new cookies on your device.

Google Tag Manager (GTM)

1.15. Ascott’s brand websites use GTM. This service allows website tags to be managed through an interface. GTM only implements tags and not cookies, and no personal data is collected through the interface. The GTM triggers other tags, which in turn collect the data as listed here if necessary. However, the GTM does not access this data. 

How to change browser settings

1.16. The way in which cookies can be managed depends on your browser. The following links provide information on how to configure or disable cookies in each browser:

• Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

• Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

• Internet Explorer: https://windows.microsoft.com/en-SG/internet-explorer/delete-manage-cookies#ie=ie-9

• Safari: https://support.apple.com/kb/HT1677?utm_source=Agillic%20Dialogue

• Safari for iPhone: https://support.apple.com/kb/ta38619

• Chrome for Android: https://support.google.com/chrome/answer/2392971?hl=en

We do not collect personal identifiable information of children

1.17. We take the privacy of children very seriously. We do not knowingly collect (nor do we wish to collect) any personal identifiable information from children who are below the age of 16. In the event we are notified or made aware that such information has been collected, we will delete that information from our database and terminate the corresponding account, if any. 

Monetarization of Personal Data in Cookies and other Identifiers

1.18. Ascott does not monetise your personal data. Ascott is not aware of any monetarisation of your personal data by third party advertisers or social networking platform without your consent.

Legal Disclaimers

1.19    As Ascott cannot technically control the installation of third-party cookies, third-party social media cookies and other identifiers, our references to these cookies and their tracking systems installed by third parties in this Cookie Policy are to be considered indicative. All online users are kindly requested to consult the privacy policy for the respective third-party services so as to obtain full and complete information, given the objective complexity surrounding the identification of technologies based on Cookies and other Identifiers.

1.20    Ascott cannot technically manage the cookie setting in a shared computing terminal or device that is used to access our websites.  Please always check the prior cookies setting at any shared terminal or device you intend to use, and (re)configure accordingly to your own preference.

Feedback and complaints

1.21. If you have any questions regarding this Cookie Policy or complaints on data ethics, please contact us at: 

All countries (except EU, UK and Georgia)

Name: Dr Freddie Tan, Group Data Protection Officer, CapitaLand Limited
Email: groupdpo@capitaland.com
Number: +65 6713 2705 

EU, UK and Georgia

For individuals residing in the EU (except Germany), UK and Georgia, please contact the Data Protection Officer below:

Name: Stephane Mayere  (Representing the CapitaLand Group – CapitaLand Limited, CapitaLand International, Ascott Limited, Citadines SA and Quest Apartment Hotels)

Email: data.protection@the-ascott.com
Number: +33 1 4105 7879

For residents residing in Germany, please contact the Data Protection Officer below: 

Name: Daniela Hartjes
Email: data.protection@the-ascott.com 
Number: + 33 1 4105 7881

For residents residing in USA, please contact the Data Protection Officer below:

Name: Lily Sanders
Email:  lily.sanders@the-ascott.com
Number: +1 646 854 3712

For individuals residing in Quest Apartment Hotels, please contact the Data Protection Officer below: 

Name: Dennis Tuan-Mu
Email:  dtuan-mu@questapartments.com.au
Number:  +61 3 8699 1500  

For individuals residing in Tauzia Hotel Management Indonesia, please contact the Data Protection Officer below: 

Name: Christophe Glass
Email:  christophe@tauzia.com
Number: +62 215 2652 23    

This Cookie Policy and your use of this website shall be governed in all respects by the laws of Singapore. For the avoidance of doubt, where applicable, the processing of your Personal Data is also subject to other data protection and electronic privacy laws.

Updated as of 300621

Click here for Ascott’s privacy policy